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EasyJet leads by the nose
Not only that they cancelled two of my flights without informing me beforehand, but they also have a very sophisticated way of getting rid of costumers on the phone.
On Friday, when I spoke with them about my cancellations, a lady said: “I am going to put 314 pounds on your account as a compensation for cancellations.” If you look at their terms and conditions, indeed an amount of 240 Euros per cancelled flight is mentioned.
So that lady asked me my credit card details, supposedly doing a transfer whilst I was on the line. She says: “Well, it just went through.”
I still haven’s seen those 314 pounds. I think it’s ethically compromising to get rid of customers like that, but they have their way. Let us see where it will lead them.
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Updates on very nice mixed methods conference in Cambridge and London these days follows.
By Nana | July 14, 2006 | Topics: Les Voyages |
July 19th, 2006 at 11:05 am
Where is your email? I want to send you a document. It might come in handy sometimes when you are put in these kind of situations.
July 19th, 2006 at 12:13 pm
Hey Mark … looks like i forgot to publish it …
bojana.lobe(at)gmail.com
Thanks;))